FAQ

How long will my order take to ship?
CURRENT PROCESSING TIME FOR HANDMADE PRESS ON NAILS ARE 3-4 WEEKS
Processing Time: How long it takes me to create your order
Shipping Time: How long it takes USPS to deliver your package once it is dropped off at the Post Office
Shipping Times:
First Class: 3-5 Business Days
Priority: 1-3 Business Days
Priority Express: 1-2 Business Days
Canada: 7-10 Business Days
Global/Everywhere Else (including Military APO): 7-21 Business Days
If you would like your nails sooner, please contact me and our rush fee will be invoiced to you. Rush fee is $10 PER NAIL SET, not per order. All rush nails are guaranteed to ship within 48 hours of the fee being paid!
Placing an order with Priority Mail or Priority Mail Express shipping will not expedite your nails - our processing time still stands! 
If you need your nails for a special event or a specific date sooner than our processing time, please let me know BEFORE you order!
Please keep in mind that as a small business owner, I am doing everything I can to get orders out on time. I am a one-woman operation hand making hundreds of nail orders a month. All nail sets are handmade to order and created in the order they were received. Thank you all so much for your support and patience!
 
Nail Decals + Other Extras:
Our decals and other nail accessory items in our shop ship in 3-5 business days!
* If you purchased a made to order nail set with nail decals your order will NOT be shipped within the 3-5 business days, everything will be shipped together when the nails are ready. If you want to pay a separate shipping fee to recieve your decals faster than your handmade set, please contact me and I'll invoice you the shipping fee. 
 
Can I rush my nails?
If you need to rush your order for an event, photoshoot, or anything else, please contact me BEFORE placing the order. I'll let you know whether I have the time in my schedule and I can invoice you the fee for rush. All rush orders are guaranteed to ship within 48 hours of the fee being paid.
 
 
 How do I know my size?
The easiest and most accurate way to size yourself is to order a Sizing Kit here. You can also measure your nails using our guide here. No refunds will be given for incorrect sizing.
SIZING TUTORIAL:
 
What do I get with my order?
You Recieve:
•1 set of 10 Press on Nails (20 nails for full sets)
•Detailed instructions for application and removal
•Full Nail Kit: cuticle pusher, prep wipes, mini nail file/buffer, 2 gram nail glue and a sheet of 24 nail tabs.
 
  
Do you accept cancellations or returns?
We gladly accept cancellations within 24 hours of purchase.
After the 24 hours you are agreeing to wait for your item to be made and no refunds will be issued. Please note that poor timing/planning, not reading the FAQ and not reading the listing descriptions are not excuses.
Due to the handmade nature of our products, and for hygiene reasons, all sales are final (except in the case of products delivered in defective or damaged state. This rarely happens, but if so, please email info@ognails.com and include 1 or more images of the item(s).
 
 
 
How do I apply my nails? 
A detailed guide for application & removal + a full nail kit are included with every order. Our nail application is super-simple, and can be done in less than 3 minutes!
 
 
 
Do you ship internationally?
We ship EVERYWHERE!
 
 
 
How long will my nails stay on? Are the nails strong?
Nail tabs will give you 1-2 days of wear, and nail glue will last 2-4 weeks. Our nail sets can be re-used, and with proper care they will last you through years worth off applications.
Our nails are much stronger than store-bought Press-Ons and made with at least 5 coats of gel polish. Most designs have a coat of hard gel which makes the nails strong but yet flexible.
 
 
Do you offer custom designs or customizations on existing sets?
Yes -If you have an idea for a nail set, a picture that you want recreated, etc. I am easily reachable through direct message or email.
We can always accommodate tweaks made to an existing set (different color, matte topcoat, different rhinestone placement, shorter length, etc) Every set is handmade, so contact me within 24 hours of purchasing if you would like any changes made!
 
 
 
What happens if I order the wrong size?
All our nails are handmade with love and hours of hard work, so unfortunately we cannot be responsible if the wrong size is ordered. We have a sizing guide with measurement instructions in our FAQ and in every listing and sizing kits available to safeguard against this!
 
 
 
Do you work with influencers?
Absolutely! Feel free to contact us about promotional discounts! Keep in mind that I do not offer free handmade product and discount amount relates directly to your number of followers and engagement.
 
 
 
I entered the wrong address/my order was misdelivered! What happens now?
We ship all orders to the exact address entered, so please take care to make sure there are no typos or extra/missing numbers. Remember to include your apartment number if you have one!
 
OG Nails is not financially responsible for incorrect addresses, typos, postal errors, etc. You must pay to reship items that have bounced back to us. If your order is returned to us by USPS for any reason, we will contact you asking for another address to ship to, then invoice you the shipping fee. Once that is paid, your package will be on the way. In general, reshipping a package is less than $3.
 
 
If you enter the wrong address or think you have made a typo, please notify me immediately so I can catch it before your shipping label is printed!
 
 
 
 
***Please note that slight variations in color may occur. We try to photograph our items as true-to-color as possible, but due to the way different monitors and phone screens display color please understand that they may differ slightly. Each product is custom made by hand and CANNOT be returned. By purchasing our items, you need to be sure that slight variations in color between the online representation and the actual colors may vary slightly.***